Last Updated: May 30, 2024
At OstaaKart.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy.
Eligibility for Returns and Exchanges
You may return or exchange most unused and unworn items purchased on OstaaKart.com within 7 days of receiving your order.
Returned items must meet the following criteria:
- Be in their original condition, with all tags attached.
- Not be tampered with or damaged.
- Be accompanied by the original packing slip or receipt.
The following items are not eligible for return or exchange:
- Items that have been used or worn
Initiating a Return or Exchange
To initiate a return or exchange, please contact our customer service team within the 7-day window. You can reach us by:
- Phone: 8600030233
- Email: info@ostaakart.com , customercare@ostaakart.com
Our customer service team will provide you with instructions on how to return your item(s).
Return Shipping
You are responsible for the cost of returning your item(s) to OstaaKart. We recommend using a trackable shipping service to ensure your return arrives safely.
Refunds
Once we receive your returned item and confirm it meets the return criteria, we will issue a full refund to the original payment method within 3 business days. Please note that it may take additional time for the refund to reflect in your account depending on your bank or payment processor.
Exchanges
If you would like to exchange an item for a different size or color, please follow the return instructions above. Once we receive your returned item, we will process your exchange and ship the new item to you free of charge.
Contact Us
If you have any questions about our return and exchange policy, please don’t hesitate to contact us.
- Phone: 8600030233
- Email: info@ostaakart.com , customercare@ostaakart.com
- Address: 6th Floor, Gat No 596, Flat No 603, C Wing, Shubharambh Jadhav Wa, Near Abhinav School, Haveli, Pimpri Chinchwad, Pune, Maharashtra, 411062
We appreciate your understanding and hope you enjoy shopping at OstaaKart.com!
